Technical Operations Associate

24 hours ago

Kurnool, Andhra Pradesh, India beBeeClientSupport Full time ₹ 12,00,000 - ₹ 15,00,000
Client Support Specialist Role

This is an onsite night shift position with rotational hours between 5:30 PM to 6:30 AM, offering flexibility and variety.

The Client Support Specialist plays a crucial role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with clients. This role requires someone who can bridge the technical knowledge and business operations by providing both technical support and strategic insights for process improvements.

  • Provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Help develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.

Key Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools.
  • Proven ability to troubleshoot and resolve technical issues.
  • Experience working with cross-functional teams and managing client relationships.

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