Service Delivery Executive

14 hours ago

Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 5,00,000 - ₹ 8,00,000

About Us

We are a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization.

Position Overview

We are seeking an experienced Service Delivery Manager to set up and lead our complete service delivery system from the ground up.

This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities

  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Required Skills & Qualifications

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks (preferred but not mandatory).

Why Join Us

  • Build and own the service delivery function from the ground up.
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

We offer a dynamic work environment that fosters collaboration, innovation, and continuous learning.

If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.

Please submit your resume and a cover letter outlining your qualifications and experience.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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