Director of Global Service Delivery

6 hours ago

Chennai, Tamil Nadu, India beBeeManager Full time ₹ 8,00,000 - ₹ 12,00,000
Offshore Service Delivery Manager/Director">

We are seeking a seasoned India Offshore Service Delivery Manager/Director to lead and manage our offshore service delivery operations.

The manager will play a critical role in determining the current and future strategy and execution for successfully transitioning on-shore and BPO scopes to Lexitas India.

This role is also responsible for the delivery of high-quality Operations Support Services to our US Operations through our India-based teams, ensuring alignment with global standards, client expectations, and operational SLAs.

  • Oversee hiring, training completion, performance evaluations, and career development of support staff.
  • Ensure support coverage and efficient shift scheduling to allow for seamless hand-offs between the Lexitas India and US operations.
  • Initial duties would include collaboration with GSS colleagues in Operations and Change Management to enact a smooth capability build-out and transition of all jobs from BPO providers and onshore US.
  • Lead regular service reviews, provide performance reporting and drive cross-continent governance of all operational requirements.
  • Conduct root cause analysis for recurring issues and drive preventive measures.
Compliance & Documentation:

Ensure compliance with company security, privacy, and governance policies.

Bachelor's degree in operations, Process Excellence, Engineering, or related field.

→ 8+ years of Off-shore service delivery experience with at least 3 years in a managerial role.

→ Experience working with global teams and managing offshore delivery.

→ Proficiency with tools Project Management Tools (MS Project or similar).

→ Experience in managing transitions of transactional support service scopes from the US to India.

→ Flexible to attend and run US/India team meetings, including overlap with US morning hours.

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