Senior Officer
1 month ago
Key Responsibilities
- Develop business strategies to increase customer engagement and drive sales growth.
- Lead and motivate sales teams to achieve sales targets and provide exceptional customer service.
- Ensure high levels of customer satisfaction through effective store operations and visual merchandising.
- Manage store administration, including compliance with policies and procedures.
- Conduct market research and analyze customer needs to inform business decisions.
- Identify opportunities to improve store performance and implement changes to drive business growth.
- Develop and implement training programs to enhance sales staff skills and knowledge.
- Manage personnel performance and conduct regular appraisals to assess training needs and build career paths.
- Address customer and staff complaints in a fair and timely manner.
- Set a high standard of behavior and performance for the team.
Additional Responsibilities
- Assist with other store manager duties as required.
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