Senior Officer

1 month ago


Mumbai, Maharashtra, India CEAT Full time

Key Responsibilities

  • Develop business strategies to increase customer engagement and drive sales growth.
  • Lead and motivate sales teams to achieve sales targets and provide exceptional customer service.
  • Ensure high levels of customer satisfaction through effective store operations and visual merchandising.
  • Manage store administration, including compliance with policies and procedures.
  • Conduct market research and analyze customer needs to inform business decisions.
  • Identify opportunities to improve store performance and implement changes to drive business growth.
  • Develop and implement training programs to enhance sales staff skills and knowledge.
  • Manage personnel performance and conduct regular appraisals to assess training needs and build career paths.
  • Address customer and staff complaints in a fair and timely manner.
  • Set a high standard of behavior and performance for the team.

Additional Responsibilities

  • Assist with other store manager duties as required.


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