Senior Client Advocate

2 weeks ago


Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000
Key Account Manager Position

We are seeking a Key Account Manager to join our team. The ideal candidate will be responsible for developing and maintaining strong relationships with key clients, driving revenue growth and ensuring exceptional customer satisfaction.

  • Main Responsibilities:
  • To work closely with project planning teams to develop effective deployment and training schedules.
  • To lead as the Subject Matter Expert (SME) on technology platforms such as CRM, HRMS and others.
  • To take initiatives and be proactive in identifying opportunities to improve the customer engagement process.
  • To review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams and improve all aspects of the customer experience.
  • To build relationships with assigned customers, set expectations prior to project kick-off, address all technology deployment-related issues and continually delight them with a positive, customer-centric attitude.

Requirements:

  • Proven experience in product implementation industries, responsible for project scoping, delivery and overall client satisfaction.


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