Client Relations Senior Administrator

About the Role Grade Level for internal use 07The Team Client Relations is responsible for handling inbound queries received via email and phone calls resolving them and or triaging to the appropriate department as and when needed The team is the primary contact center for internal clients and the face of S P Global for the external clients The Impact This role would involve a high level of interaction with external internal clients and co-ordination with the right stakeholders to ensure prompt and accurate resolution for the requesters This role demands exceptional accountability and the attitude to ensure client satisfactionClient Relations Senior Administrator would be responsible for You would be responsible for resolving queries received via emails phone calls from both internal and external clients Your additional responsibilities will include triaging billing issues and problems related to client access to our products You are required to answer inbound calls and resolve redirect them as per defined processes We expect you to ensure that the request is handled within the preset department SLA and closed after client confirmation What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence xc2 xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Diversity Equity and Inclusion at S P Global At S P Global we believe diversity fuels creative insights equity unlocks opportunity and inclusion drives growth and innovation - Powering Global Markets Our commitment centers on our global workforce ensuring that our people are empowered to bring their whole selves to work It doesn t stop there we strive to better reflect and serve the communities in which we live and work and advocate for greater opportunity for all Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law 203 - Entry Professional EEO Job Group inactive 20 - Professional EEO-2 Job Categories-United States of America FINANC203 - Entry Professional EEO Job Group Job ID 306983 Posted On 2024-09-02 Location Noida Uttar Pradesh India