
Leadership Role for Customer Relationship Management
4 days ago
We are seeking an experienced professional to lead customer relationship management efforts and drive revenue growth. As a key member of our team, you will be responsible for leading engagements with existing customers, developing and executing account strategies for long-term profitable growth, and positioning our company as a thought partner and business leader within the client.
- You will act as a client advocate and work closely with internal departments to ensure that client needs are understood and satisfied.
- Responsibilities include performing as the engagement architect, developing and executing account strategies for long-term profitable growth, and positioning our company as a thought partner and business leader within the client.
- You will identify key and large deal opportunities and involve the right teams to position our company's credentials, assets, and value to the client.
- Cultivate long-term client relationships and aim to broaden our relationship footprint with key clients within the account to maximize growth.
- Invest time in creating client advocates for our company by going above and beyond in relationship development.
- Stay updated with industry trends, market dynamics, and competitive landscape.
- Bachelor's degree required, Post Graduate Diploma in Management/MBA degree is preferred.
- Minimum 15 years of experience in a client-facing role in a consulting firm or an account/engagement management role in the IT professional services industry.
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