Customer Relationship Executive

2 days ago

Hyderabad Telangana, India Loveco Photography Full time

**Job Overview**

We are looking for a Junior Customer Relationship Management (CRM) professional to join our team in Hyderabad. This full-time role requires 1 to 3 years of relevant work experience. As a CRM specialist, you will be responsible for maintaining and improving customer relationships, managing customer interactions, and ensuring seamless customer experiences with our studio management tech tool.

**Qualifications and Skills**
- Problem-Solving (Mandatory skill): Strong ability to identify issues and implement effective solutions to enhance customer satisfaction.
- Interpersonal Skills (Mandatory skill): Excellent ability to build and maintain positive relationships with customers and team members.
- Attention to Detail (Mandatory skill): High level of accuracy and precision in handling customer data and interactions.
- Communication Skills: Effective verbal and written communication to convey information clearly and empathetically to clients.
- Sales Skills: Ability to identify sales opportunities within customer interactions and converting them into business deals.
- Analytical Skills: Competence in analyzing customer feedback and data to drive improvements and strategic initiatives.
- Time Management: Efficiently managing time and prioritizing tasks to meet deadlines and customer expectations.
- Adaptability: Ability to adjust to changing processes, tools, and customer needs in a dynamic work environment.

**Roles and Responsibilities**
- Manage and enhance customer relationships by effectively handling customer inquiries and resolving issues.
- Coordinate with internal teams to ensure timely and high-quality delivery of services and solutions.
- Utilize CRM software to track customer interactions, sales activities, and generate reports.
- Identify potential upsell and cross-sell opportunities within the existing customer base.
- Gather and analyze customer feedback to drive improvements in the customer experience and our tech tool.
- Handle customer onboarding, training, and support to ensure users maximize the value from our platform.
- Develop and implement strategies to increase customer retention and loyalty.
- Keep abreast of industry trends and best practices to ensure Huemn remains a leader in studio management solutions.

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

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