Leadership Development Manager

14 hours ago


Hyderabad Secunderabad Telangana, India beBeeManager Full time ₹ 1,04,000 - ₹ 1,30,878
Team Leader Opportunity

Are you a driven individual with exceptional leadership skills and experience in human resources? Do you have a passion for developing high-performing teams and delivering results-driven solutions? We are seeking an experienced Team Manager to join our Interventions Team, supporting our North American Customer Fulfillment Operations.

At our organization, we're not just looking for people who want to be part of a business, we're searching for individuals who want to build the business. Our Operations organization is critical to our success, and every day we solve unique challenges and deliver billions of products to millions of customers. Our Human Resources team supports our day-to-day operations and helps deliver an experience where employees can bring their best selves to work – where they can engage, grow and fulfill customer promises.

We are looking for a dynamic, organized leader to join the team As a Team Manager, you will have the opportunity to make a significant impact by owning workflow management, escalation management, performance management, training, and development for a team of personnel. This role will maintain strong partnerships with regional and site leaders to resolve issues, identify gaps, and help maintain standard work. In addition, this position will manage a team of administrators, delivering services to employees and site teams across the network.

Key Responsibilities

  • Workflow and Escalation Management: Manage HR process workflow for a team of coordinators and leads for a region; ensure services are delivered to sites in a timely and defect-free manner – monitor against service level agreements; respond to and resolve all escalations for assigned region; analyze workflow data and translate findings into process improvements
  • Coaching and Knowledge Building: Build and refresh training material for centralized HR processes; execute training and upskilling within respective team; coach and performance manage coordinators and leads on process excellence; analyze workflow data and translate findings into additional training, as needed
  • Relationship Management: Provide site leaders insights in day-to-day Regional Center operations; partner directly with site and regional leaders to address one-offs and/or process breakdowns; be part of a team that actively seeks customer feedback to improve levels of service
  • Functioning as a Leader: Sit on the leadership team of the Regional Center and influence the organization's strategic direction; help build a leading culture aligned with our Leadership Principles

Basic Qualifications:

  • 2+ years of team management experience
  • 2+ years of HR transactional processes experience
  • 2+ years of human resources experience
  • Experience with Microsoft Office products and applications

Preferred Qualifications:

  • Experience driving employee engagement
  • Experience using HR management and payroll systems, as well as call center applications

Benefits:

Our inclusive culture empowers employees to deliver the best results for customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

About Us:

This is a job description generated from original text and formatted to meet specified requirements.

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