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Global Service Delivery Coordinator
2 weeks ago
This role involves delivering exceptional support to global clients across various markets, focusing on customer satisfaction and quality service.
The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to maintaining high standards of professionalism.
- Key Responsibilities:
- Handle inbound and outbound calls, emails, and chats for international customers with a focus on resolution and customer satisfaction.
- Provide accurate information and effective solutions to customer queries in a timely and professional manner.
- Meet performance targets including customer satisfaction, response time, and productivity while maintaining high standards of service quality.
- Collaborate with team members to achieve business objectives and adhere to company policies and compliance standards.
- Requirements:
- Excellent verbal and written communication skills in English.
- Strong customer handling and problem-solving skills.
- Ability to work effectively in night shifts and rotational shifts across US/UK/Australia time zones.
- Freshers and experienced candidates welcome, immediate joiners highly preferred.
- Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career growth and development in an international environment.
- Exposure to global clients and best practices, promoting continuous learning and improvement.
- Friendly and supportive work environment fostering collaboration and teamwork.
