Client Services Eu

19 hours ago

Mumbai, India RiverForest Connections Private Limited Full time

**CLIENT SERVICES EU - MANAGER/ AVP**

**Position Purpose**

Within the Global Markets Client Management division of company, the EMEA Global Markets Client Service Technical Support team’s objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.

Working closely with the different Global Market teams ( Sales, Business manager, Middle and Back Office, etc ), métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global Markets Client Service Technical Support engages all level of management internally in developing operational efficiency to advance the firm to firm relationship.

Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.

The job holder will be responsible for the day to day management of the team, ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected for this role. The job holder will also have good technical skills and be able to problem solve and trouble shoot incidents and find appropriate workarounds

**Responsibilities**

**Produce day to day services Global Markets**
- Ensure the valuations reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
- Ensure the event notification reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
- Ensure the production of factsheets in a timely manner
- Ensure daily quality controls
- Manage priorities in relation with trading and marketers

**Ensure Operational efficiency**
- Maintain, enhance and develop relevant operational related policies and procedures.
- Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes
- Coordinate transversal matters to deliver expected services
- Remove operational barriers to grow relationships
- Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)

Maintain internal network
- With the Sales dedicated to the client to get an accurate and updated understanding of the client need
- With Back and Middle Offices to ease problem solving through a partnership based relation
- Share and disseminate the common objective of global client satisfaction

**Achieve Client Satisfaction**
- Advocate for client while upholding bank policy and industry regulation
- Develop Firm to Firm relationship across product disciplines and functions

**Operational risk management**
- Ensure a yearly review with legal to update disclaimers if necessary
- Maintain the incident database and declare IMS incident > 15000 € / 20000 $
- More generally, always report to management identified potential risk

**Key contributions**
- Maintain and develop relationships with internal stakeholders (FO, Marketers..)
- Contributes to develop of systems (bring ideas re. new functionality to improve the system)
- Contribute to the enhancement and tools to mitigate Operational risk.
- Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
- Be open minded and suggest ways to continually streamline and improve the process

  • EU VAT Audit

    7 hours ago

    Bengaluru, Hyderabad, Mumbai, India Integrated Personnel Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Work from Home opportunityTiming - Afternoon shift i.e Europe timeResponsibilities:Perform VAT checks for sample transactionsEnsure treatment of VAT is accurateReview the supporting documents for VAT and ensure complianceEnsure full documentation is available for VAT auditsAble to manage large data sets for VAT transactions for auditsExperience:2-3 years...

  • Client Servicing

    5 days ago

    Mumbai, India ACME SERVICES PRIVATE LIMITED Full time

    Provide top level concierge and reception service to clientsPerform essential daily studio tasks and projects, including checking clients into class,maintaining luxury studio look and feel, assisting clients with package selection, etc.Maintain a positive attitude and represent the organization and its values in a positive wayProvide support to Instructors...

  • Client Servicing

    2 weeks ago

    Mumbai, Maharashtra, India Pink Sky HR Services Full time

    **Job Title**: Client Servicing Executive **Location**: Mumbai, India **Key Responsibilities**: - Manage and nurture client relationships, acting as the primary liaison between clients and internal teams. - Understand client requirements and provide creative solutions that meet their business objectives. - Oversee the execution of client projects from...

  • Client Servicing Executive

    1 week ago

    Mumbai, India Ottoedge Services LLP Full time

    **About Us** Ottoedge is a marketing agency based in India and UAE. We provide digital marketing, social media marketing, and media production services to our clients. A full-service agency looking for self-driven individuals. **Job Role** We are looking for a dynamic and client-focused Client Servicing Executive to join our team. If you have a passion for...

  • Deputy Manager

    2 weeks ago

    Mumbai, Maharashtra, India WNS Global Services Full time

    Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial...

  • Client Service Executive

    1 week ago

    Mumbai, Maharashtra, India Deep HR Services Full time

    Urgent Opening for the role of "Client Service Executive". Job Responsibilities: Seeking to hire Client Servicing Executive and will be primarily responsible to answer customer queries/inquiry and assist in placing orders of B2B customers. **What will I Do (Major Functions)** Following marketing activities like collecting User Feedback, creating and...

  • Associate - Eu Cash Application

    2 weeks ago

    Mumbai, Maharashtra, India Mettler Toledo Full time

    **Location** Mumbai, Maharashtra, India **Date posted** June 20, 2025 **Job ID** 19627 **Our Opening and Your Responsibilities** - Application of cash/credit card, check, wire receipts from customers in SAP for UK/EU/AuNZ regions from shared services center in India - Meeting defined productivity and quality benchmarks - Ensuring regular communication...

  • Client Servicing Executive

    1 week ago

    Mumbai, Maharashtra, India Ottoedge Services LLP Full time

    Act as the main liaison between clients and the production team, ensuring clear communication and understanding of project requirements. - Manage client inquiries, provide timely responses, and address any concerns or issues that may arise during the production process. - Coordinate with production staff to ensure that client specifications and deadlines are...

  • Deputy Manager

    2 weeks ago

    Mumbai, Maharashtra, India WNS Global Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Deputy Manager

    5 days ago

    Mumbai, India WNS Global Services Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...