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Client Service Executive

2 weeks ago

Mumbai Maharashtra, India Deep HR Services Full time

Urgent Opening for the role of "Client Service Executive".

Job Responsibilities:
Seeking to hire Client Servicing Executive and will be primarily responsible to answer customer queries/inquiry and assist in placing orders of B2B customers.

**What will I Do (Major Functions)**

Following marketing activities like collecting User Feedback, creating and dispatching user certificates etc.
Placing order on behalf of customer. Offline quote request from Estimate team.
Artwork approval from the customer. To follow rules and regulations established under Information security standard operating procedures(IS SOP) and report any information security incident/event/weakness to IT department.

**What Will I be accountable for (KPI)**
- Ontime Deliveries of Online orders

Zoho Ticket Response and Resolution time Customer Feedback

**How will I be Empowered**
- Proper training on CRM(Zoho) and accessing individual reports.

Thorough product knowledge and process training for clients assigned.
Cross training within the team.

**How will I be Successful (Critical Success Parameters)**
- Good Client servicing, retention and repeat orders.

Client feedback score.
Timely response to client queries, escalation etc and ensure customer satisfaction.

**Skillsets**
- Excellent Verbal and written communication skills
- Is tech savvy and an e-commerce user at personal level
- Very good at time Management
- Very good persuasive and negotiation skills
- Is empathetic
- Is meticulous

**Qualifications & Experience**
- Diploma / Graduate in any field
- Min 2+ years of work experience in Customer Servicing.
- Knowledge in Print Sales and Corporate Gifting is an advantage.

**Salary**: ₹34,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Client Servicing: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9819383402