Director - Global Service Delivery

2 days ago

Navi Mumbai, India My R Cloud Full time

Position : Director of Global Service Delivery

Location : Navi Mumbai, India (with up to 50% travel to USA)

General Summary :

The Director of Global Service Delivery is responsible and accountable for all US and India-based IT Managed service delivery operations that support our school and business partners. This individual will oversee the entire global service delivery function, including US-based Service Delivery Managers (which manage our on-site School Technology Specialists and Business Technology Specialists) and India-based service desk operations, while driving process improvements, ensuring documentation (SOP's) standards, and maintaining accountability across all service delivery functions.


The role requires extensive travel to the US to manage US client operations and align global service delivery standards. This position will be a member of our Global Executive Team.

Required Qualifications :

MSP Leadership Experience :


1. 12+ years of proven senior leadership experience in a Managed Service Provider (MSP) environment, with direct accountability for global service delivery operations.

2. Hands-on experience managing both US-based service delivery teams and India-based service desk operations in a 24/7/365 environment.

Technical Platform Expertise :


1. Extensive experience with the ConnectWise suite of applications (Manage, Automate, Control, etc.).

2. Proficiency with Bright Gauge reporting and analytics.

3. Strong understanding of MSP service delivery tools and technologies.

Service Management & Process Excellence :


1. Deep knowledge of ITIL or similar IT service management frameworks, with demonstrated success in implementing and optimizing service delivery processes.

2. Proven ability to establish, maintain, and enforce documentation standards and operational accountability.

3. Track record of driving continuous improvement initiatives and process standardization.

Team & People Leadership :


1. Strong management experience leading large, global service delivery teams across multiple regions.

2. Proven ability to develop, mentor, and scale multicultural, high-performing teams.

3. Experience conducting performance evaluations, providing feedback, and aligning teams to organizational goals.

Technical Knowledge

1. Solid technical foundation in workstations, servers, network equipment, and MSP support tools/techniques.

2. Familiarity with School Information Systems (SIS, e.g., PowerSchool) and Learning Management Systems (LMS) preferred.

Business & Communication Skills :


1. Excellent communication and interpersonal skills, with ability to explain complex technical concepts to non-technical stakeholders across geographies.

2. Strong business acumen with the ability to align IT service delivery to client outcomes (especially in education sector).

3.Willingness and ability to travel to the USA (up to 50%) for collaboration, training, and strategic alignment.

Education & Professional Background :


1. Bachelor's degree in information technology, Computer Science, Business Administration, or related field (Master's preferred).

2. Self-motivated and results-driven, with the ability to prioritize, plan, and execute effectively in a fast-paced global Attributes : Mindset : Empathy for educators and passion for supporting mission-driven institutions.


Adaptability : Ability to thrive in a fast-paced, remote-first, and globally distributed environment.

Strategic & Hands-On : Strong strategic thinking with the capability to execute operationally when required.

Technology for Education : Genuine passion for improving education outcomes through innovative technology solutions.

Industry Connectivity : Well-connected within the Managed Services and Security ecosystem (e.g., ConnectWise, TD Synnex, Xchange, Pax8, IT Nation Evolve, etc.). (ref:hirist.tech)

  • Director - Global Service Delivery

    2 weeks ago

    Navi Mumbai, Maharashtra, India My R Cloud Full time

    Position : Director of Global Service DeliveryLocation : Navi Mumbai, India (with up to 50% travel to USA)General Summary : The Director of Global Service Delivery is responsible and accountable for all US and India-based IT Managed service delivery operations that support our school and business partners. This individual will oversee the entire global...

  • Global Service Delivery Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India beBeeDirector Full time US$ 1,50,000 - US$ 2,50,000

    Job Title:Global Service Delivery DirectorThe Director of Global Service Delivery is accountable for all US and India-based IT Managed service delivery operations. This individual oversees the entire global service delivery function, including US-based Service Delivery Managers and India-based service desk operations.">Required Qualifications:">12+ years of...

  • Service Delivery Director

    2 weeks ago

    Mumbai, Maharashtra, India beBeeService Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Service Delivery DirectorWe are seeking an experienced Service Delivery Director to lead our service delivery team. As a key member of our organization, you will be responsible for ensuring excellent customer service delivery of all technology solutions and products to clients.Key Responsibilities:Lead and manage service delivery teams to meet all...

  • Global Service Operations Leader

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeExecutive Full time ₹ 45,00,000 - ₹ 55,00,000

    Job Overview:The Global Service Delivery Director oversees US and India-based IT managed service delivery operations, ensuring standardized documentation, process enhancements, and accountability across all service delivery functions.This role requires extensive travel to the US to manage US client operations and align global service delivery standards. The...

  • Director of Global Service Operations

    2 weeks ago

    Mumbai, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 28,00,000

    Technical Service Director Job Description:Purpose of the Position Leading a Technical Service department is crucial for International market success. As a Technical Service Director, your primary goal is to shape the service strategy and drive growth while ensuring efficient service delivery and customer satisfaction.The ideal candidate will have experience...

  • System Administrator

    2 weeks ago

    Mumbai, India Delivery Hero Full time

    Be our next Hero! - Join the world’s leading local delivery platform. We are looking for a **System Administrator** to join the** IT Service Delivery squad **on our journey to always deliver amazing experiences. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of...

  • System Administrator

    2 weeks ago

    Mumbai, India Delivery Hero Full time

    **Be our next Hero! - Join the world’s leading local delivery platform.** We are looking for a **System Administrator** to join the** IT Service Delivery squad **on our journey to always deliver amazing experiences. **If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of...

  • Senior Service Delivery Director

    1 week ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Service Delivery ManagerAbout Our TeamWe are a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service...

  • Delivery Services Director

    2 weeks ago

    Mumbai, Maharashtra, India beBeeDeliver Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

    Job SummaryThe Global Delivery Centre Head plays a pivotal role in leading high-performing teams to deliver exceptional services to clients worldwide.Key ResponsibilitiesDevelop and execute strategic initiatives to enhance process efficiency, ensure timely delivery, and meet customer expectations.Integrate agile frameworks and methodologies to accelerate...

  • Director of Investor Servicing

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeInvestment Full time ₹ 6,00,000 - ₹ 8,00,000

    Senior Manager – Investment Servicing Job OpportunityWe are seeking an accomplished Senior Manager – Investment Servicing to lead strategic delivery and operational excellence. This role demands a seasoned professional with expertise in investor servicing operations, a proven ability to manage large-scale engagements, and a track record of building...