AGM/DGM - Service Delivery Head - Telecom/ISP Expert
4 weeks ago
We are seeking a highly skilled Service Delivery Head to oversee the smooth execution and delivery of services for TELFINN BUSINESS SOLUTIONS. The ideal candidate should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction.
Key Responsibilities:
• Overall incharge for a business with regard to network operation, deployment, complaint resolution, and customer relationship management.
• Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel.
• Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
Desired Profile:
• Minimum of 8 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.
• Build Operational Efficiency
• Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
• Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
• Responsible for timely execution of special projects/upgradation assignments
• Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
• Monitor and track implementation of various new infra for existing network and customers
• Support rollout of new platforms like GIS, FWMP, CRM, GPON etc
• Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
• Drive Business Results
• People Management & Development
• Overall Custodian of Organizational Culture & Values
• Compliance to safety norms & SOPs
Preferred experience in Telecom/ISP.
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