Service Delivery Head
1 week ago
We are seeking a seasoned Service Delivery Head to oversee the execution and delivery of services. The ideal candidate should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction.
Key Responsibilities:- Overall in-charge for a business with regard to network operation, deployment, complaint resolution, and customer relationship management.
- Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel.
- Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
- Age: Under 40 years
- Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.
- Build Operational Efficiency
- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
- Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
- Responsible for timely execution of special projects/up-gradation assignments
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
- Monitor and track implementation of various new infra for existing network and customers
- Support rollout of new platforms like GIS, FWMP, CRM, GPON etc
- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
- Drive Business Results
- People Management & Development
- Overall Custodian of Organizational Culture & Values
- Compliance to safety norms & SOPs
Preferred experience in Telecom/ISP.
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