Service Delivery Head

3 weeks ago


Chennai, Tamil Nadu, India TELFINN BUSINESS SOLUTIONS Full time

We are seeking a seasoned Service Delivery Head to oversee the execution and delivery of services. The ideal candidate should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction.

Key Responsibilities:
  • Overall in-charge for a business with regard to network operation, deployment, complaint resolution, and customer relationship management.
  • Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel.
  • Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
Desired Profile:
  • Age: Under 40 years
  • Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.
Key Responsibilities:
  • Build Operational Efficiency
  • Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
  • Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
  • Responsible for timely execution of special projects/up-gradation assignments
  • Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
  • Monitor and track implementation of various new infra for existing network and customers
  • Support rollout of new platforms like GIS, FWMP, CRM, GPON etc
  • Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
  • Drive Business Results
  • People Management & Development
  • Overall Custodian of Organizational Culture & Values
  • Compliance to safety norms & SOPs

Preferred experience in Telecom/ISP.


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