Service Delivery Head
3 weeks ago
We are seeking a seasoned Service Delivery Head to oversee the execution and delivery of services. The ideal candidate should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction.
Key Responsibilities:- Overall in-charge for a business with regard to network operation, deployment, complaint resolution, and customer relationship management.
- Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel.
- Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
- Age: Under 40 years
- Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.
- Build Operational Efficiency
- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
- Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
- Responsible for timely execution of special projects/up-gradation assignments
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
- Monitor and track implementation of various new infra for existing network and customers
- Support rollout of new platforms like GIS, FWMP, CRM, GPON etc
- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
- Drive Business Results
- People Management & Development
- Overall Custodian of Organizational Culture & Values
- Compliance to safety norms & SOPs
Preferred experience in Telecom/ISP.
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Delivery Head
4 weeks ago
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Delivery Head
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Senior Project Manager Associate Delivery Head
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Senior Project Manager/Associate Delivery Head
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Senior Project Manager/Associate Delivery Head
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SAP Delivery Head
3 weeks ago
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Head - Delivery Operations Professional
2 weeks ago
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IT Service Delivery Manager
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Service Delivery Manager
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Chennai, Tamil Nadu, India Tata Consultancy Services Full timeTata Consultancy Services, a global leader in the technology arena, is seeking a highly skilled Service Delivery Manager to join our team.As a Service Delivery Manager, you will be responsible for implementing and delivering IT Service Management processes, preparing dashboards and reports, and establishing excellent coordination between supplier and client...
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Service Delivery Manager
12 hours ago
Chennai, Tamil Nadu, India Resourcetree Global Services Full timeJob Title: Service Delivery ManagerAbout the Role:We are seeking an experienced Service Delivery Manager to join our team at Resourcetree Global Services. As a Service Delivery Manager, you will be responsible for the end-to-end management of production support for a large account, acting as a go-to person for solutioning, RFP/Solutioning.Key...
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Service Delivery Lead
2 weeks ago
Chennai, Tamil Nadu, India Dunamis Machines International Pvt Ltd. Full timeJob Overview: Dunamis Machines International Pvt Ltd. is seeking a seasoned Service Delivery Lead to supervise the delivery of services, ensuring top-notch quality and efficiency for our clients. As a key member of our service team, the successful candidate will oversee the management of service engineers, drive process improvements, and guarantee...
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Service Delivery Manager Credit Cards
4 weeks ago
Chennai, Tamil Nadu, India DBS Bank Full timeJob Title: Service Delivery Manager Credit CardsJob Summary: We are seeking a highly experienced Service Delivery Manager to lead the daily operations of our Credit Cards Service. The successful candidate will be responsible for ensuring all Service Level Agreements (SLAs) are met and Key Performance Indicators (KPIs) are achieved across multiple channels of...
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IT Service Delivery Specialist
3 weeks ago
Chennai, Tamil Nadu, India VIBRANT STAFFING SOLUTIONS PVT LTD Full timeRole Overview:As an IT Service Delivery Specialist at VIBRANT STAFFING SOLUTIONS PVT LTD, you will play a crucial role in ensuring the smooth operation of our IT services. Your primary responsibility will be to provide technical support and maintain the IT infrastructure.Key Responsibilities:Provide technical expertise in IT service managementMaintain and...
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Delivery Director
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Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full timeAbout Saaki Argus & Averil Consulting:A leading IT consulting firm that empowers businesses to succeed.Role: Delivery Head – BFSILocation: ChennaiJob Summary:We are seeking a highly skilled Delivery Manager to lead and optimize key client engagements. The ideal candidate will possess extensive experience in Agile project delivery, client management, P&L...
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Service Delivery Manager
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Service Delivery Specialist
3 weeks ago
Chennai, Tamil Nadu, India Thermo Fisher Scientific Full timeJob Summary:We are seeking a highly skilled Service Delivery Specialist to join our team at Thermo Fisher Scientific. As a Service Delivery Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their equipment is properly maintained and serviced.Key Responsibilities:Attend all breakdown calls and closures within...