Telecom Delivery Head
6 days ago
Key Responsibilities:
The role is responsible for achieving the delivery KPI revenue targets for the vertical by effectively handling Key accounts and taking care of their entire range of telecom requirements.
The role is responsible for managing end to end RFP from customer existing/new accounts, coordinating first kickoff meetings, reviewing customer requirements, identifying Company capabilities for designing solutions, ensuring preparation of RFS and project takeoff.
The role handles daytoday customer management operations, provides timely resolution for customer issues and complaints within TAT, ensures longterm relations, and ensures customer delight.
The role is required to regularly interface with the client and take account of any changes in customer needs. The role is responsible for practicing effective relationship management, especially for clients requiring data solutions to nurture associations.
Responsible to generate repeat business, new business, increase account penetration, and work closely with Regional Business Manager from client end.
Key Skills:
IT relevant technologies and Telecom business domain knowledge, Good understanding of Telecom business and operating processes across verticals, Indepth understanding/knowledge of cuttingedge sales and CRM concepts across segments, In-depth understanding/knowledge of customer business processes, deliverables, competitors, expansion plans for the vertical.
Professional Skills: Customer Focus, Account Mapping, Customer needs understanding, Persuasion and Negotiation skills, Relationship Management, Customer Retention, Service focus, Operational Effectiveness, Initiative and Passion, Resource Management, Attention to Detail, Interpersonal Skills, Achievement orientation, Problem solving, Strategic Focus, Decision Making, Sensing Opportunities, Business Cognizance.
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