Application Support Technician

2 days ago


Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

Are you a detail-oriented professional with experience in FinTech or Banking? Do you possess strong communication and analytical skills?

Job Overview

As a Technical Support Specialist, you will be responsible for providing application support for banking and fintech applications. You will act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.

Responsibilities:
  • Provide technical assistance to users via phone, email, or chat platforms.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
Requirements:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
Nice to Have:
  • Experience or basic knowledge of .NET technologies.
  • Familiarity with payment systems, banking protocols, or integration interfaces.

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