Enterprise Application Support Specialist

1 day ago


Kanpur, Uttar Pradesh, India beBeeApplication Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title:

Enterprise Application Support Specialist

We are seeking a highly skilled professional to serve as the primary contact for monitoring and resolving issues with our investment banking applications.

  • The ideal candidate will respond promptly to system alerts, incidents, and user-reported issues, investigating and analyzing their root causes.
  • Our team collaborates closely with development teams to implement fixes and enhancements, ensuring timely updates to stakeholders on ongoing incident status.

Key Responsibilities:

  • Maintain accurate records of incidents, solutions, and changes in our production environment.
  • Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs) to ensure seamless knowledge transfer.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 8+ years of experience in supporting business applications, with expertise in AWS and ITIL processes.
  • Proven track record in providing technical support for enterprise-level software applications.
  • Strong analytical and problem-solving skills, with excellent communication skills to explain complex concepts to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced environment.


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