
Desktop Support Specialist
1 day ago
We are seeking a highly skilled Desktop Support Specialist to join our team.
- Main Responsibilities:
- Provide round-the-clock technical assistance for desktops, laptops, and peripherals.
- Monitor and respond to incidents via ticketing system within predefined service level agreements (SLA) timelines.
- Perform remote troubleshooting and escalate unresolved issues to ensure minimal downtime.
- Support users across various time zones, ensuring seamless collaboration.
Requirements:
- At least 3 years of experience in Desktop Support with a proven track record of delivering exceptional results.
- Flexibility to work rotational 24/7 shifts, including night shifts, weekends, and public holidays.
About This Opportunity:
This is an excellent chance to develop your technical expertise, build strong relationships with our global user base, and contribute to the success of our organization. If you are passionate about providing outstanding support, we encourage you to apply for this exciting role.
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