Program Manager
3 weeks ago
Program Manager - ACES System Implementation
Amazon is seeking a highly motivated Program Manager to lead the implementation of the ACES (Amazon Customer Excellence System) in its India transportation operations team. As a Program Manager, you will be responsible for:
- Ensuring the successful implementation of the ACES system across assigned process areas.
- Partnering with the tech organization to develop business requirement documents (BRDs).
- Defining the right process and working with operations to establish the right process path.
- Collaborating with stakeholders to eliminate gaps in the system and implement systemic fixes.
- Demonstrating discretion in coordinating project scoping and selection to align with business objectives.
- Developing, implementing, and governing KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects.
- Auditing completed projects to verify sustained impact.
This role requires an individual who understands all aspects of performance that impact both internal and external customer experience. The successful candidate will be responsible for determining and driving initiatives necessary to improve customer experience, showcasing judgment and decision-making skills to create long-term sustainable process paths.
About the Role
This is an exciting opportunity for a motivated individual to join Amazon's India transportation operations team as a Program Manager - ACES System Implementation. The successful candidate will have the opportunity to work with a talented team to implement a cutting-edge customer excellence system.
Requirements
- MBA
- PREFERRED QUALIFICATIONS - Bachelor's degree
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
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