Business Analyst

4 weeks ago

Kolkata, West Bengal, India ZINFI Technologies, Inc. Full time
About the Role

ZINFI Technologies, Inc. is seeking a highly skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in understanding and addressing customer needs through analyzing and documenting business requirements.

Key Responsibilities
  • Customer Need Analysis: Engage with customers through interviews, workshops, and research to gather and document business requirements that reflect their needs and expectations.
  • Use Case Analysis: Analyze and translate customer requirements into functional specifications that the development team can implement, ensuring customer-centric use cases drive all outcomes.
  • Value Proposition Analysis: Collaborate with the Product Owner to shape the end-to-end product strategy, ensuring that business value is defined based on the customer's goals and objectives.
  • Customer-Driven Prioritization: Maintain a backlog prioritized by the potential customer impact, ensuring that all work provides the maximum value to the customer.
  • Continuous Feedback Loop: Act as the primary point of contact for customers and the internal team, ensuring clarity of customer requirements and addressing concerns throughout the development cycle.
  • Solution Validation and Metrics: Define, implement, and track performance metrics to assess the effectiveness of solutions from the customer's perspective once they enter production.
  • Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions that address the customer's pain points.
  • Prototyping and Mockups: Based on customer insights, create conceptual prototypes and mockups to facilitate faster solution validation and ensure alignment with customer needs.
  • Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions, focusing on delivering customer value.
  • Customer-Focused Project Management: Plan and monitor deliverables to ensure on-time completion of projects that are critical to the customer's success.
  • Customer Data Analysis: Perform data analysis to consolidate insights into how customers use the product, identifying areas for improvement.
  • Requirements Analysis: Facilitate the communication between customers, business stakeholders, and development teams to ensure the successful delivery of customer-centric projects.
  • Expert in Product Domain: Become the go-to expert in at least one area of the Product, with a deep understanding of how that area impacts the customer experience.
Requirements
  • 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
  • Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
  • Experience with software product management lifecycle and Agile methodologies, with a focus on delivering customer-driven solutions.
  • Ability to own small, well-scoped workflows and implementation (configuration DIY based) that meet specific customer requirements.
  • Self-starter with a customer-first mindset, capable of creative thinking and relationship building. Strong communication skills with the ability to present complex messages clearly to both customers and stakeholders.
  • Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities simultaneously.
  • Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.
What We Offer

ZINFI Technologies, Inc. offers a dynamic and challenging work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

This position requires night shift (2:30 PM - 11:30 PM/6:30 PM - 3:30 AM) and candidates should be interested to Work from Office in Kolkata.

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