Salesforce Business Analyst

4 weeks ago


Kolkata, West Bengal, India Vlaunchu Full time
Salesforce Business Analyst

At Vlaunchu, we're seeking a highly skilled Salesforce Business Analyst to join our team. As a key member of our Salesforce team, you will play a crucial role in leveraging the Salesforce platform to drive business growth and operational efficiency.

Key Responsibilities:
  • Collaborate with business stakeholders to gather and document business requirements
  • Customize and maintain the Salesforce platform to meet business needs
  • Conduct data analysis to identify trends, opportunities, and potential issues within the Salesforce ecosystem
  • Provide guidance and recommendations for improving processes and workflows within Salesforce
  • Participate in system testing and quality assurance
  • Train and support end users on Salesforce functionality
  • Collaborate with developers and system architects to design and implement solutions
  • Create and maintain documentation related to Salesforce configuration processes and best practices
  • Stay updated on Salesforce updates and new features to recommend optimizations and enhancements
  • Assist in the evaluation and selection of AppExchange applications to extend Salesforce functionality
Required Qualifications:
  • Bachelor's degree in Business Administration, Information Systems, or related field
  • Salesforce Administrator or Business Analyst Certification
  • Proven experience working as a Business Analyst in a Salesforce environment
  • Strong understanding of CRM concepts and practices
  • Proficiency in data analysis and reporting tools within Salesforce
  • Excellent communication and stakeholder management skills
  • Ability to translate business requirements into technical solutions
  • Experience with Agile methodologies and project management
  • Detail-oriented with strong problem-solving abilities
  • Knowledge of Salesforce best practices and industry standards


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