Senior Technical Business Analyst
2 weeks ago
Job Summary:
The Support Business Analyst – Level 1 will analyze high-priority issues in production and initiate root cause analysis. This involves reviewing functional specifications and comparing intended behavior with actual application behavior and end-user expectations.
Key Responsibilities:
- Root cause analysis, including recreating issues for troubleshooting, analyzing system architecture, code, and data, and documenting steps to reproduce.
- System and functional requirements review, including evaluating issues affecting IT applications and identifying potential enhancements.
- Risk assessment and documentation of the impact of issues from the perspective of end users, data integrity, and other criteria.
Requirements:
- 2-6 years' experience in a business analyst role.
- Bachelor's degree required.
- 4-6 years' experience in large-scale application development.
- Experience as a developer or business analyst.
- Customer service mindset and highly organized.
What We Offer:
- Competitive total rewards package, including a 401(k) match, healthcare coverage, and other benefits.
- Professional development programs and on-demand virtual leadership and development courses.
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