Strategic Customer Engagement Leader

1 day ago


Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

This is a full-time remote role for a CRM Manager. The successful candidate will be responsible for building and maintaining strong relationships with customers, analyzing customer data to inform market segmentation and customer relationship management strategies.

Main Responsibilities:
  • Analyze customer interactions to identify areas for improvement in customer loyalty and retention
  • Develop and implement plans to enhance customer engagement and satisfaction
  • Oversee CRM project management, ensuring timely and effective execution of customer-facing initiatives
  • Collaborate with sales and marketing teams to implement data-driven solutions that meet customer needs
  • Evaluate customer feedback to ensure it aligns with company goals and objectives
Requirements:
  • Strong analytical skills and experience in data analysis
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Experience in market segmentation and customer relationship management
  • Project Management skills, with the ability to plan, execute, and oversee CRM projects
  • Strong organizational skills and attention to detail
  • Ability to work independently and remotely, with minimal supervision
  • Experience with CRM software and systems, including Salesforce
  • Bachelor's degree in Business, Marketing, or related field


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