Expert Service Delivery Specialist

2 days ago

Gurgaon, Haryana, India beBeeBusiness Full time ₹ 40,00,000 - ₹ 1,20,00,000
Role Description\

We are seeking an experienced professional to join our team as a Business Operations Specialist. This role will be responsible for ensuring the timely and accurate delivery of information to all stakeholders, as well as contributing to the development of operational excellence capabilities.\

\Responsibilities:\
  • Maintain and consolidate documentation of standard operating procedures (SOPs) and operating instructions.
  • Ensure detail and accuracy in all manual processes and reporting.
  • Participate in training sessions, presentations, and meetings.
  • Ensure service accuracy through compliance with performance goals and service level agreements.
  • Ability to navigate, research, and utilize processing guidelines.
  • Execute issue/query/workflow resolution and ensure proper documentation and follow-up takes place.
  • Ongoing client delivery of quality service/audits & First-level quality check.
  • Actively identify, learn, share, apply, and disseminate process knowledge, best practices, and process improvements.
  • Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
  • Occasional extended work hours/weekends to meet deadlines.
  • Should be cross-trained and support peak periods (cross-client & group contributions).
\Eligibility Criteria\
  • Bachelor's degree in Business Administration or related field.
  • 4+ years of work experience.
  • Excellent verbal and written communication skills.
  • Ability to understand client administrative environment, workflow management.
  • Proficient with Microsoft Office tools.
  • Can work evening/night shifts as per business requirement.
\Benefits\

We offer programs and plans for a healthy mind, body, wallet, and life because it's essential that our benefits care for the whole person. Options include various health coverage options, wellbeing and support programs, retirement, vacation, and sick leave, maternity, paternity & adoption leave, continuing education and training, as well as numerous voluntary benefit options.

\

By applying for a position with our company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with our employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

\Our Commitment to Diversity and Inclusion\

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

\

We welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

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