IT Service Delivery Manager

16 hours ago

Gurgaon, Haryana, India beBeeServiceManagement Full time ₹ 15,00,000 - ₹ 28,00,000
IT Service Management Expert

Job Summary:

This is a role for an IT service management expert who has extensive experience in setting up and delivering ITIL frameworks.

Key responsibilities include understanding and managing ITSM modules, particularly incident, problem, and change management with the service catalog, UI policy, business rules, client scripts, server scripts, and flow designer.

Additionally, this position requires end-to-end experience in ITIL framework setup and delivery, working closely with process owners to update set deployment.

The ideal candidate will have a strong background in coding HTML5, Cascading Style Sheets (CSS), and JavaScript.

They should also be proficient in creating email notifications and scheduling jobs in ServiceNow.

Effective communication and collaboration skills are essential for working with stakeholders both internally and externally to drive business outcomes.

Critical thinking and problem-solving skills are also crucial in this role.

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