Service Delivery Manager

2 days ago


Gurgaon, Haryana, India Konverge Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position: Service Delivery Manager

Experience: 2 - 4Yrs

Location: Gurugram

Job Overview:

We are looking for a motivated and detail-oriented Service Delivery Manager with 2 -4 years of experience to join our dynamic team. The ideal candidate will play a crucial role in planning, executing, and closing IT projects, ensuring they are delivered on time, within scope, and within budget. A minimum of CCNA certification is required for this role. If you are passionate about project management, possess excellent organizational skills, and have a strong foundation in networking, we invite you to apply.

Skills we are looking -

  • ITIL Framework & Service Management,
  • Incident, Problem, and Change Management,
  • SLA & KPI Monitoring and Reporting,
  • Customer & Stakeholder Communication,
  • Team Leadership & Vendor Coordination,
  • Service Improvement Planning, Risk & Compliance Management,
  • IT Operations & Infrastructure Knowledge,
  • Crisis and Escalation Management,
  • Project Management (Agile/Waterfall familiarity)

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