
Software Service Delivery Leader
9 hours ago
We're Hiring: Software Service Delivery Leader with Leading Global IT Services & Consulting - Gurugram
Looking for an experienced leader
(17+ Years)
to drive excellence in software service delivery, client success, and operational performance.
Qualifications:
Bachelor's/Master's in Computer Science or related field
~20 years' experience in software service delivery, with 5+ in leadership
Strong in SDLC, Agile/DevOps, and Cloud environments
Certifications in ITIL, PMP, or Scrum Master preferred
Key Responsibilities:
- Lead end-to-end delivery of software services ensuring SLA, KPI, and client satisfaction targets are met.
- Define and implement scalable service delivery frameworks and best practices.
- Collaborate with business and IT stakeholders to shape enterprise architecture and digital transformation initiatives.
- Build strong client relationships, manage escalations, and ensure proactive communication.
- Lead, mentor, and develop high-performing delivery and engineering teams.
- Drive continuous improvement through process optimization and innovation.
- Oversee incident, problem, and change management with strong governance and quality control.
- Align with cross-functional teams (Engineering, QA, DevOps, Support) for seamless execution.
- Contribute to strategic planning, resource forecasting, and delivery performance reporting.
- Stay ahead of technology trends to strengthen delivery excellence and client value.
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