Software Service Delivery Leader

9 hours ago


Gurgaon, Haryana, India Bean HR Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We're Hiring: Software Service Delivery Leader with Leading Global IT Services & Consulting - Gurugram

Looking for an experienced leader
(17+ Years)
to drive excellence in software service delivery, client success, and operational performance.

Qualifications:

Bachelor's/Master's in Computer Science or related field

~20 years' experience in software service delivery, with 5+ in leadership

Strong in SDLC, Agile/DevOps, and Cloud environments

Certifications in ITIL, PMP, or Scrum Master preferred

Key Responsibilities:

  1. Lead end-to-end delivery of software services ensuring SLA, KPI, and client satisfaction targets are met.
  2. Define and implement scalable service delivery frameworks and best practices.
  3. Collaborate with business and IT stakeholders to shape enterprise architecture and digital transformation initiatives.
  4. Build strong client relationships, manage escalations, and ensure proactive communication.
  5. Lead, mentor, and develop high-performing delivery and engineering teams.
  6. Drive continuous improvement through process optimization and innovation.
  7. Oversee incident, problem, and change management with strong governance and quality control.
  8. Align with cross-functional teams (Engineering, QA, DevOps, Support) for seamless execution.
  9. Contribute to strategic planning, resource forecasting, and delivery performance reporting.
  10. Stay ahead of technology trends to strengthen delivery excellence and client value.

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