Delivery Manager

2 days ago

Gurgaon, Haryana, India 3 Minds Digital Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  1. Project Delivery Management

    Oversee project delivery across all Departments to ensure on-time, high-quality outcomes.

    Monitor progress and address potential roadblocks proactively.

    Develop and implement processes to optimize delivery timelines and quality.
  2. Team Management

    Act as the reporting manager for all Account Managers and Project Managers.

    Conduct regular team reviews to evaluate performance and provide constructive feedback.

    Facilitate collaboration across teams to align goals and priorities.
  3. Client Escalation Management

    Serve as the first point of contact for client escalations.

    Resolve issues swiftly and effectively, ensuring client satisfaction and retention.

    Establish protocols to minimize future escalations and improve service levels.
  4. Communication and Coordination

    Manage inter and intra-team communication for seamless operations.

    Act as a bridge between creative, technical, marketing and account teams to ensure alignment.

    Host regular status update meetings and share insights with leadership.
  5. Reporting and Analysis

    Provide detailed project status reports to leadership, including risks and opportunities.

    Analyze delivery metrics and recommend improvements for efficiency.

    Key Performance Indicators (KPIs):

    On-time project delivery percentage.

    Reduction in client escalations.

    Team productivity and performance metrics.

    Client satisfaction and retention rates.

    Process improvement implementation rate.

Qualifications and Skills:

Experience: Minimum 7-9 years in project delivery or operations management, preferably in IT services, digital marketing, or design agencies.

Leadership Skills: Proven ability to lead and motivate teams effectively.

Client Management: Expertise in handling escalations and building strong client relationships.

Process Orientation: Strong understanding of delivery processes and project management tools (e.g., Jira, Trello, Slack, Zoho Projects, etc).

Communication: Excellent verbal and written communication skills.

Problem-Solving: Ability to make quick decisions under pressure while balancing multiple priorities.

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