Technical Delivery Manager

4 days ago

Gurgaon, Haryana, India Khoj Information Technology Pvt Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a seasoned Technical Delivery Manager to lead our managed services and project teams supporting large multinational clients. The ideal candidate brings a solid technical foundation, proven leadership abilities, and extensive experience in managing service delivery, incidents, and critical situations within high-pressure environments.

Responsibilities include ensuring high-quality service delivery, leading and mentoring technical teams, and driving performance in alignment with customer expectations. The role demands hands-on involvement in managing incidents, overseeing governance, and maintaining continuity of services. You'll collaborate closely with cross-functional teams to implement delivery strategies, optimize processes, and ensure alignment with business goals.

A strong focus on resource management, capacity planning, and budget control is essential. You will also be responsible for risk management, ensuring compliance with applicable regulations, and nurturing strong relationships with customers, stakeholders, and vendors to support long-term engagement and satisfaction.

Requirements:

  • 8+ years in technical delivery or service management roles
  • Proven ability to manage large-scale services for MNCs
  • Strong technical expertise in areas such as cloud, DevOps, or cybersecurity
  • Familiarity with ITSM frameworks (e.g., ITIL) and project methodologies (Agile/Waterfall)
  • Excellent leadership, communication, and stakeholder management skills

Preferred:

  • Experience with Azure cloud platforms
  • Knowledge of regulatory compliance across industries
  • Certifications in ITIL, PMP, or equivalent
  • Exposure to automation tools and CI/CD practices

If you are a strategic thinker with hands-on delivery experience and a passion for excellence, wed love to hear from you.

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