Senior Managed Services Delivery Expert

3 days ago

Gurgaon, Haryana, India beBeeClientService Full time US$ 1,04,000 - US$ 1,30,878

Job Opportunity

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  • Overview:
"> Job Description

This role is for a highly skilled and experienced professional who can oversee the end-to-end delivery of managed services contracts to clients. The successful candidate will be responsible for ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).

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  • Manage client expectations by ensuring timely and quality delivery of services.
  • Act as the primary point of contact for client inquiries, escalations, and feedback.
  • Collaborate with cross-functional teams to resolve client issues and incidents promptly.
  • Monitor and assess client satisfaction regularly through feedback mechanisms.
  • Develop account plans and strategies to enhance client engagement and retention.
  • Identify opportunities for upselling or cross-selling additional services.
  • Manage the implementation of new services, upgrades, and projects for clients.
  • Ensure that service delivery aligns with contractual agreements and compliance requirements.
  • Consult with legal team to ensure that all contract escalations are addressed with contract governance.
  • Monitor and report on contract performance.
  • May oversee financial aspects of client accounts, including budgeting and forecasting.
  • May manage billing and invoicing processes.
  • Collaborate with technical teams to ensure that client environments are stable, secure, and up to date.
  • Stay informed about industry trends and emerging technologies to provide informed recommendations to clients.
  • Identify and mitigate risks associated with service delivery and client relationships.
  • Develop contingency plans for potential disruptions.
  • Maintain accurate records, client documentation, and incident reports.
  • Provide regular reports on service performance and client satisfaction to internal and external stakeholders.
">Requirements
  • Advanced demonstrated experience in a managed services and/or support services environment.
  • Advanced demonstrated experience in managed services - service delivery and client management.
  • Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
  • Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
  • Advanced demonstrated experience in monitoring contract performance.
  • Advanced demonstrated experience in managing service delivery projects for clients.
  • Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
  • Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
">Benefits

As a Senior Managed Services Client Delivery Specialist, you will have the opportunity to work with a leading organization and contribute to the success of our clients. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

">What We Offer

We offer a competitive compensation package, excellent benefits, and opportunities for career growth and development. If you are a motivated and results-driven professional who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.

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Responsibilities:

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