Senior Service Delivery Manager

4 hours ago


Gurgaon, Haryana, India beBeeService Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Senior Service Delivery Manager

Job Description:

  • Oversee the delivery of services across Talent Management, Learning, and Recruitment systems to drive high performance and efficiency.
  • Implement agile practices for the service delivery team, ensuring effective JIRA planning discipline, sprint planning, daily stand-ups, and retrospectives.
  • Prioritize work and backlog in alignment with stakeholder requirements and team capacity.
  • Measure improvement through KPIs across colleague experience and service delivery best practices.
  • Identify trends in service tickets to enhance employee and HR experience.
  • Manage critical incidents effectively, coordinating with resolution parties and establishing clear communication for post-incident reviews.
  • Collaborate with Product Owners to develop a consistent approach to process and service optimization.

Required Skills and Qualifications:

  • Practical experience in managing core HR systems, preferably with exposure to Cornerstone, Workday, and Gloat.
  • Experience in managing third-party services and vendors, handling escalations and incident management.
  • Strong organizational skills and stakeholder management abilities.
  • Experience in developing and guiding junior team members.
  • Effective communication with HR stakeholders and technology partners.
  • Understanding of integration designs and associated system processes.
  • Proficiency with JIRA and Agile methodologies.

What We Offer:

We strive to create an inclusive, supportive, and empowering workplace for all employees. Our goal is to make a positive impact in our community.



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