Executive Customer Experience Manager

At Zarthi, we aim to deliver solutions that effectively address real business challenges and accelerate growth.We offer two core solutions: Zarthi for Services and Zarthi for Payments. These solutions operate on a pay-as-you-use model, delivering defined business outcomes through the integration of expert personnel, streamlined processes, and cutting-edge...

AI Product ManagerAs a seasoned AI product manager, you will spearhead the development of innovative products that harness the power of artificial intelligence to drive exceptional customer experiences.Key Responsibilities:Define and Deliver AI-Powered Features: Leverage your expertise in AI to drive the next generation of intelligent customer engagement by...

We are seeking a seasoned professional to oversee the customer journey from post-sales onwards. As a key member of our team, you will play a pivotal role in ensuring seamless execution of orders, timely updates to customers, and exceptional customer satisfaction across all touchpoints.Key ResponsibilitiesAct as the primary point of contact for customers...

Customer Relationship ManagerWe are seeking an experienced Customer Relationship Manager to join our team. The successful candidate will be responsible for managing customer interactions, resolving issues related to billing and escalations, and continuously improving the customer experience.About the RoleManage the entire billing process for customers,...

Assistant Retail Store ManagerWe are seeking a highly motivated and customer-focused Operations Manager to support the daily activities of our retail outlet. The role involves managing sales, supervising inventory, merchandising, and overseeing additional services like home deliveries and spa operations.Key ResponsibilitiesDeliver exceptional customer...

We are seeking a proactive and customer-focused professional to join our team. As a Customer Care Executive, you will be the first point of contact for customers and play a critical role in ensuring their satisfaction with our products.Key Responsibilities:Handle inbound and outbound customer care calls in a professional and polite manner.Address customer...

Customer Service RoleAbout the Position:Deliver exceptional customer service to clients nationwide, fostering strong relationships and promoting digital solutions.Effectively manage customer orders, queries, concerns, and complaints, ensuring timely resolution and a positive experience.Key Responsibilities:Initial Support- Respond to general customer...

Contact Centre ExecutiveJob Summary:We are seeking a highly skilled and experienced Contact Centre Executive to join our team. As a key member of our contact centre, you will be responsible for ensuring that all customer interactions meet the highest standards of quality, service, and efficiency.Key Responsibilities:Monitor and evaluate inbound and outbound...

Key Responsibilities:- Develop a customer-centric strategy to optimize sales channels.- Align service initiatives with corporate objectives.- Design, implement, and manage training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer feedback and operational needs.- Collaborate with channel managers to...

Key Responsibilities- Define, design and implement a customer service strategy tailored to the new product range and sales channels.- Align customer service initiatives with broader company goals.- Design, implement, and manage customer service training programs for all sales channels.- Monitor training effectiveness and adjust content to address customer...