Customer Experience Advocate

3 days ago


Kolkata Gurgaon Gurugram, India beBeeAdvocate Full time US$ 30,000 - US$ 60,000
About the Job

The role of a Customer Experience Advocate is to deliver exceptional customer service, ensuring that every interaction is positive and memorable.

As a key member of our team, you will be responsible for managing large volumes of incoming calls, addressing customer complaints, and providing solutions within time limits.

Our ideal candidate will have excellent written and verbal English communication skills, strong problem-solving abilities, and a professional demeanor. They will also be able to work effectively in a fast-paced environment, prioritizing tasks and managing their time efficiently.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences and contributing to a dynamic team.

Responsibilities:

  • Manage large volumes of incoming phone calls
  • Address customer complaints and provide solutions within time limits
  • Escalate complex customer service issues when necessary
  • Update information accurately into case management systems and spreadsheets
  • Provide support to other teams as needed

Requirements:

  • Excellent written and verbal English communication skills
  • Strong problem-solving abilities
  • Professional demeanor
  • Ability to work effectively in a fast-paced environment
  • Prioritization and time management skills

Benefits:

  • Opportunity to work with a dynamic team
  • Chance to develop customer experience skills
  • Competitive compensation package

Join us in delivering exceptional customer experiences and making a difference in people's lives. We look forward to hearing from you


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