Customer Service Advocate

7 days ago


Guwahati Kolkata Visakhapatnam, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Service Advocate

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A key role in our organization is to provide assistance to customers and resolve their inquiries efficiently. This involves handling customer questions, complaints, and requests through various channels such as phone, email, or social media platforms.

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The Customer Service Advocate must have a deep understanding of our products or services to provide accurate and helpful information to our clients. Additionally, they are responsible for documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.

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This position requires strong problem-solving skills, patience, and the ability to work under pressure while maintaining a positive attitude and ensuring customer satisfaction.

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Key Responsibilities:

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  • Handle customer inquiries and resolve issues promptly and professionally">
  • Document all customer interactions in a CRM or ticketing system">
  • Escalate complex issues to the appropriate teams">
  • Provide accurate and helpful information to customers about our products or services">
  • Maintain a positive attitude and ensure customer satisfaction">
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Required Skills and Qualifications:

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Education:

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  • ">
  • High school diploma or equivalent required">
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Skills:

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  • Strong communication and interpersonal skills">
  • Problem-solving and analytical skills">
  • Patience and ability to work under pressure">
  • Ability to work in a team environment">
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Benefits:

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What We Offer:

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Our organization offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional growth and development.

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Other Benefits:

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  • ">
  • Opportunities for career advancement">
  • Professional development programs">
  • Recognition and rewards for outstanding performance">
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