
Customer Experience Advocate
5 days ago
Delivering exceptional customer experiences is at the heart of this role.
Key Responsibilities- Act as a frontline support expert for customer inquiries via calls, chats, or email.
- Diagnose and resolve networking issues related to devices, backhauls, or connectivity faults.
- Guide customers through device activation steps, including onboarding processes and interactions with local deployment partners.
- Provide relevant information about hotspots, including pricing and rewards systems, to respond to incoming sales inquiries.
Collaborate with internal teams as needed to escalate leads and follow up.
Required Qualifications & Skills:
- Experience in ISP or networking-related customer support—understanding routers, network protocols, hotspots, or similar infrastructure.
- Strong communication skills.
- Adaptable, with a positive attitude to thrive in a fast-paced environment.
Requirements Summary
- Customer Support & Technical Assistance.
- Diagnostics and Resolution.
- Device Activation and Deployment.
- Sales Inquiry Response.
Benefits
- Opportunity to work in a dynamic startup environment.
- Chance to develop strong communication and technical skills.
- Collaborative team atmosphere.
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