Call Center Customer Service Position

1 day ago


Vijayawada, Andhra Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

Customer Service Representative Job Description

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This position is responsible for delivering exceptional customer service via phone calls, ensuring that customer inquiries are resolved at the first point of contact.

The successful candidate will be responsible for providing timely and effective support to customers, responding to their queries and resolving issues efficiently.

The role requires strong verbal and written communication skills, as well as the ability to multi-task and work in a fast-paced environment.

Key responsibilities include:

  • Responding to customer inquiries via phone calls and resolving issues promptly
  • Providing accurate and up-to-date information to customers regarding products and services
  • Utilizing sound judgment to make decisions within established procedures
  • Adhering to key performance indicators, service level agreements, and quality standards to maximize customer satisfaction
  • Maintaining accurate records of customer interactions

Required Skills and Qualifications

To be successful in this role, you will require:

  • Strong verbal and written communication skills
  • Ability to resolve customer queries in the first point of contact
  • Focus on delivering a positive customer experience
  • Professional, courteous, friendly, and empathetic demeanor
  • Active listening skills
  • Good data entry and typing skills
  • Ability to multi-task
  • Capable of handling a fast-paced, innovative, and constantly changing environment

Benefits

We offer a competitive compensation package, including a salary range from $40,000 to $60,000 per year, depending on experience.

A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Ongoing training and development opportunities to enhance your skills and career prospects.

Others

This is an exciting opportunity to join our team and contribute to delivering exceptional customer service. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply.



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