
Customer Experience Representative
5 days ago
The ideal candidate will be responsible for managing customer queries and providing prompt, professional, and empathetic responses.
Key Responsibilities:- Manage customer inquiries via phone, email, chat, and social media platforms.
- Collaborate with sales, technical, and operations teams to resolve customer concerns efficiently.
- Assist in developing service standards and policies.
- Coordinate with the quality assurance team to ensure adherence to service protocols.
- Bachelor's degree in any field with some knowledge of regulations.
- Minimum 2-3 years of post-graduation experience; preferably in sales/marketing & healthcare/medical devices/service order management industry.
- Proficient in MS Office (especially Excel), SAP, and Outlook software.
- Strong analytical and problem-solving skills are essential.
- Excellent interpersonal, oral, and written communication skills are required.
- Team player with a solution-oriented approach is preferred.
Candidates should possess excellent communication skills and the ability to work effectively in a team environment. If you have passion for delivering exceptional customer service, we encourage you to apply.
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