
Customer Care Representative
2 days ago
Job Title: Customer Care Representative
We are seeking a skilled customer care professional to join our organization. The ideal candidate will possess strong communication, negotiation, and interpersonal skills, with a degree or diploma in Mechanical, Production, or Industrial Engineering.
Key Responsibilities:
- Sales Performance: Achieve monthly and quarterly sales targets by generating and qualifying leads through industry networking, referrals, and digital outreach.
- Customer Engagement: Conduct product presentations and technical demonstrations to showcase tooling capabilities, promote new and existing products through exhibitions, webinars, and client visits, and negotiate pricing, delivery terms, and contracts with customers to close deals effectively.
- Technical Consultation: Understand customer requirements in detail and provide tailored tooling solutions by liaising with design and production teams to ensure feasibility and customization.
- Reporting & Coordination: Maintain accurate records of sales activities, customer interactions, and forecasts, and collaborate with logistics, finance, and service teams to ensure smooth order execution.
Requirements:
- Degree/Diploma in Mechanical, Production, or Industrial Engineering
- 2–6 years of experience in technical or industrial sales, preferably in pharma tooling
- Strong communication, negotiation, and interpersonal skills
- Proficiency in CRM tools and MS Office
- Willingness to travel across regions for business purposes
About This Role: This is a customer-facing position that requires strong communication and negotiation skills. It's not a traditional sales role but rather an opportunity to work closely with clients to deliver value-added solutions.
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