Customer Service Lead

3 weeks ago


Bengaluru, Karnataka, India sapwood Ventures Pvt Ltd Full time

Job Title: Customer Service Lead

Job Summary: We are seeking a highly skilled and experienced Customer Service Lead to join our team at sapwood Ventures Pvt Ltd.

The ideal candidate will have a proven track record of leading and supervising online customer service processes, resolving customer complaints, and adhering to company policies and norms.

Key Responsibilities:

  • Lead and coordinate with the customer service team to ensure seamless delivery of customer service
  • Prepare and give daily reports to management on customer service metrics and performance
  • Develop and implement training programs to enhance customer service skills and knowledge
  • Collaborate with other teams to ensure alignment and effective communication

Requirements:

  • Minimum 3 years of experience in customer service leadership
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Digital media savvy and proficient in MS Office, Word, Excel, and PowerPoint

What We Offer:

  • A competitive salary of ₹30,000 per month
  • Incentives and bonuses for meeting performance targets
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment


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