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Lead Customer Service Strategist

1 month ago

Bengaluru, Karnataka, India Nkrafterz Inc. Full time
Job Description for Lead Customer Service Strategist

About Nkrafterz Inc.

Nkrafterz Inc. is a leading organization that focuses on delivering exceptional customer experiences.


Key Responsibilities
  • Team Leadership: Direct and manage a team of customer service professionals to ensure efficient delivery of services.
  • Customer Service Activities: Oversee the development, performance, and maintenance of customer service activities, ensuring they align with organizational goals.
  • Target Achievement: Meet individual and team targets, contributing to the overall success of the organization.
  • Training and Development: Contribute to the training and development of the customer service team, enhancing their skills and knowledge.
  • Performance Monitoring: Directly monitor the overall performance of the customer service team, identifying areas for improvement.
  • Customer Relationship Management: Utilize CRM systems to manage customer interactions, resolving issues and complaints efficiently.
  • Reporting: Provide regular reports on team performance, customer interactions, and other relevant metrics.