Experience Manager

2 weeks ago


Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

The primary function of a Customer Success Manager is to ensure the satisfaction and retention of customers by providing them with exceptional support and services.

Key Responsibilities:
  1. Develop and implement tailored business reviews that align with customer objectives, presenting quarterly reports to measure progress.
  2. Maintain account health through regular monitoring of usage, cadence calls, and customer business reviews.
  3. Collaborate with sales teams to develop account strategies, drive customer growth, satisfaction, and retention.
  4. Work closely with Sales, Sales Operations, and key stakeholder teams to achieve joint targets.
  5. Lead and manage a team of Customer Success Managers, focusing on identifying and executing upsell and cross-sell opportunities within lead customer segments.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • More than 6 years of experience in Customer Success Management or Key Account Management with a proven track record of driving upsell and cross-sell revenue.
  • Demonstrated leadership and management experience, with a focus on coaching and development.
  • Strong understanding of SaaS business models and customer lifecycle management.
  • Excellent communication, presentation, and interpersonal skills.
  • Exceptional analytical and problem-solving skills.

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