
Leading Guest Experience Manager
6 days ago
Chief Concierge Job Description
">- The Chief Concierge plays a vital role in ensuring the smooth running of the guest relations department, focusing on delivering exceptional guest experiences.
- Key Responsibilities include:
- Supporting proactive initiatives to enhance guest satisfaction and comfort.
- Delivering timely responses to guest inquiries and resolving problems effectively.
- Supervising the guest relations team to foster growth, development, and performance within the department.
- Ensuring controlled costs and inventory, while maintaining productivity and performance levels.
- Building and maintaining effective working relationships with all key stakeholders.
- Taking ownership of planned guest engagement programs.
- Ensuring adherence to legislation, best practices, and documentation for internal and external audits.
Requirements and Skills
">- Experience in guest relations is essential.
- Strong supervisory and managerial skills, with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions and prove problem-solving capabilities.
- Personal integrity, with the ability to work in an environment that demands excellence.
- Experience of working with various IT systems.
- Strong communication skills are a must.
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