Client Experience Manager

3 days ago

Noida, Uttar Pradesh, India beBeeGuest Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

We are seeking a dynamic and personable Guest Relationship Executive to join our real estate team in Noida. The Guest Relationship Executive will be the first point of contact for clients and visitors, ensuring a professional, engaging, and smooth experience while representing the company's brand image.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle client interactions with professionalism and empathy.

  • Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.
  • Handle front desk operations including walk-in inquiries, calls, and appointment scheduling.
  • Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups.
  • Provide project-related information to visitors and guide them to the concerned department.
  • Coordinate with internal teams to ensure a seamless client experience.
  • Manage client feedback, queries, and escalate issues to ensure quick resolution.
  • Maintain records of client visits, inquiries, and interactions for reporting purposes.
  • Support in organizing site visits, events, and promotional activities.
Required Skills & Qualifications

Excellent communication and interpersonal skills (English & Hindi)

Pleasant personality, confident, and customer service oriented

Ability to handle client interactions with professionalism and empathy

Basic knowledge of MS Office (Word, Excel, Outlook)

Experience in real estate, hospitality, aviation, or front desk roles preferred

Benefits

Opportunity to work with a leading real estate brand

Exposure to client-facing and customer relationship management roles

Growth-oriented work culture with professional training and mentoring

Attractive salary and incentives

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