Client Experience Executive

2 weeks ago

Noida, Uttar Pradesh, India Tracker Suite Full time ₹ 2,40,000 - ₹ 4,20,000 per year

Company
: Task Tracker Pvt Ltd.

Location
: Noida, Sector 2, D-Block (Hybrid)

Experience
: 1.5 Years- 3.5 Years

Budget
: ₹2.4 LPA – ₹4.2 LPA

Notice
Period
: Urgent hiring / up to 15 days

Working
Days
: Monday to Saturday

Working
Hours
: 9:30 AM – 6:30 PM

Website
:

About Us:

At
Task Tracker Pvt. Ltd.
, we proudly present the
Tracker Suite
— a versatile, AI-enabled toolkit designed to empower businesses of all types. Our suite includes key solutions like the
Task Tracker
and
Sales Tracker
, thoughtfully built to drive productivity, streamline operations, and enhance business performance.

Built by a company that values
innovation, efficiency, and success
, Tracker Suite is your partner in simplifying and scaling business processes.

Role Overview:

We are looking for an enthusiastic and experienced
Client Experience Executive
to manage client interactions, conduct product demos, and ensure seamless onboarding and after-sales support.

To excel in this role, you should have strong
communication, problem-solving, and client servicing skills
while being able to work effectively under pressure.

Key Responsibilities:

  • Conduct product demos for clients as scheduled by the sales team.
  • Provide structured demo feedback using designated Google Sheets.
  • Build and maintain strong client relationships through excellent after-sales service.
  • Ensure a smooth onboarding experience for new clients.
  • Communicate with clients via calls, emails, and Google Meet to resolve concerns.
  • Address objections regarding company products and provide effective solutions.
  • Maintain accurate records of current and prospective clients.
  • Respond promptly and professionally to client inquiries.
  • Train and mentor junior client service employees to maintain service standards.
  • Organize client training sessions/webinars to maximize product adoption.
  • Ensure accurate entry of sales terms in the database to avoid billing errors.

Requirements

  • Bachelor's degree in any field.
  • Proven experience in
    client servicing / customer success / account management
    .
  • Proficiency in
    Microsoft Excel or Google Sheets
    .
  • Strong organizational and time management skills.
  • Ability to work effectively under pressure.
  • Excellent analytical and problem-solving abilities.
  • Strong verbal and written communication skills.
  • A
    client-first attitude
    with exceptional customer service skills.

Why Join Us?

  • Work with a
    creative and dynamic team
    .
  • Supportive and approachable seniors & peers.
  • Opportunity to
    shape your career
    in a fast-growing SaaS space.
  • Enjoy
    creative freedom
    and ownership in your role.


How to Apply

Send your resume to

with the subject line:

Application – Client Experience Executive

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