Training Program Manager

4 days ago


Gurgaon Gurugram Delhi, India beBeeTraining Full time ₹ 1,04,000 - ₹ 1,30,878

Key Responsibilities:

  • Design, implement and manage comprehensive training initiatives for diverse employee groups.
  • Conduct thorough analysis to identify skill gaps and performance areas for improvement.
  • Develop tailored training content and modules aligned with organizational requirements.
  • Lead a team of trainers and oversee the successful delivery of end-to-end training operations.
  • Monitor and evaluate training effectiveness through regular feedback, assessments and performance metrics.
  • Collaborate closely with operational, quality and HR teams to ensure cohesive training strategies.
  • Drive continuous improvement in training methodologies and delivery processes.
  • Manage smooth transitions and process-specific training for new business or client onboarding.

Candidate Profile:

  • 8-13 years of experience in training within the BPO/ITES sector with proven track records.
  • Demonstrated expertise in handling training for international voice/chat processes.
  • Strong leadership and team management abilities with effective communication and presentation skills.
  • Familiarity with training tools, LMS platforms and content design applications.
  • Ability to thrive in fast-paced, deadline-driven environments with adaptability.
  • Flexibility in work arrangements including office and shift rotations as needed.


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