
Career Development Opportunity
6 days ago
We are seeking a highly skilled Training Manager to join our team. The ideal candidate will have a proven track record of designing, implementing, and managing training programs for new hires and existing employees.
Key Responsibilities:
- Design and develop training content, modules, and assessments tailored to business requirements.
- Conduct training needs analysis and identify skill gaps.
- Develop and implement effective training strategies to enhance employee performance.
- Lead a team of trainers and oversee end-to-end training operations.
- Evaluate training effectiveness through feedback, assessments, and performance tracking.
- Collaborate with operations, quality, and HR teams to align training strategies.
- Drive continuous improvement initiatives in training methodology and delivery.
Candidate Profile:
- 8 to 13 years of experience in training within the BPO/ITES sector.
- Proven experience in handling training for international voice/chat processes.
- Strong leadership and team management skills.
- Excellent communication, facilitation, and presentation abilities.
- Exposure to training tools, LMS platforms, and content design tools.
- Ability to work in a fast-paced, deadline-driven environment.
Benefits:
- A competitive salary package.
- Ongoing professional development opportunities.
- A dynamic and supportive work environment.
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