
Senior Technical Field Services Professional
2 days ago
We are seeking a seasoned professional to be a frontline support for our customers. This is an on-site role perfect for an experienced individual with a strong technical background and a proven ability to work independently.
You will be responsible for managing all on-site service activities, from routine maintenance to complex repairs, ensuring a high level of customer satisfaction.
Key Responsibilities- On-site Service: Attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance.
- Customer Engagement: Promote service contracts and consumables, demonstrate products, and provide training to customers.
- Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team.
- Documentation & Coordination: Update all service reports in Oracle and coordinate effectively with other departments.
- Experience: A minimum of 4+ years of field service experience.
- Education: A Diploma or Engineering degree in any stream.
- Skills:
- Able to work well independently and prioritize a demanding workload.
- Strong analytical skills to diagnose and provide solutions for technical problems.
- Excellent communication skills to interact effectively with customers and internal teams.
- Initiative to establish new processes and ability to multitask.
- Language: Familiarity with the local language essential for effective communication.
For this role, you must have a strong desire to deliver excellent customer service and resolve technical issues efficiently. You should also be comfortable working in a fast-paced environment and adapting to changing priorities.
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