Senior Manager, Field Service

Job Description

Requisition ID: 68301

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

The team you will be a part of

The Field Service (Commission) team performs emergency repair, preventative maintenance and installation on a 24/7 on-call basis with regional responsibility for electrical and/or mechanical equipment and systems. Performs on-site preventative maintenance, routine repair, and calibration after installation. Provides technical support and training to customers on operational or maintenance aspects of system equipment.

Your Responsibilities Will Include

Team Leadership and Development:

Lead, mentor, and manage a team of Area Service Managers (ASMs) to achieve individual and branch service targets.

Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

Branch Service Targets

Develop and execute strategies to achieve branch-specific service targets, including Net Promoter Score (NPS), service quality parameters, and customer satisfaction goals.

Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

Service Operations Oversight

Ensure seamless coordination and communication among ASMs to optimize service operations within the branch.

Supervise the implementation of service policies, procedures, and standards to maintain a high level of service excellence.

Collaboration With Stakeholders

Collaborate with other departments, such as Sales and Marketing, to align service objectives with overall business goals.

Build strong relationships with trade partners, addressing concerns and ensuring effective collaboration.

Budget Management

Work closely with the finance department to manage the branch service budget effectively.

Optimize resource allocation to ensure cost-effectiveness while meeting service targets.

Training And Development

Develop and implement training programs for ASMs and service teams to enhance technical skills, customer service, and product knowledge.

Foster a culture of continuous learning and improvement within the branch.

Reporting And Analysis

Generate regular reports on service performance, analyze data, and present insights to senior management.

Provide recommendations for process improvements and efficiency gains.

Minimum Requirements

- 8 to 15 Years of Proven Track Record as a Service Manager preferably in a Consumer Durables/Home Appliances industry
- Karnataka territory exposure is a Must

Connect with us and learn more about Whirlpool Corporation

See what it&aposs like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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