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2 days ago
We are seeking a seasoned and experienced Sr Service Engineer to be a frontline support for our customers. This is an on-site role based in Bangalore, perfect for an experienced professional with a strong technical background and a proven ability to work independently. You will be responsible for managing all on-site service activities, from routine maintenance to complex repairs, ensuring a high level of customer satisfaction.
Main Responsibilities:
- On-site Service: Attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance. You will also manage parts requests and close transactions under warranty or as chargeable services.
- Customer Engagement: Promote service contracts and consumables, demonstrate products, and provide training to customers. Building strong customer relationships is key to success.
- Sales Support: Identify potential parts and equipment requirements to generate service leads for the sales team. Submit quotes and secure purchase orders.
- Documentation & Coordination: Update service reports in Oracle and coordinate with other departments to solve technical issues and ensure seamless service delivery.
Requirements:
- Experience: A minimum of 4+ years of field service experience.
- Education: A Diploma or Engineering degree in any stream.
- Skills:
- Analytical skills to diagnose and provide solutions for technical problems.
- Excellent communication skills to interact effectively with customers and internal teams.
- Initiative to establish new processes and strong multitasking abilities.
- Language: Familiarity with the local language is essential for effective communication with customers.
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